Here are some answers to the most frequently asked questions. If you still have questions after reading this section, feel free to contact us using the Contact section.

    • What is this store's return and exchange policy?

    • How do I pay for my order? Is it secure?

    • What if something is wrong with my order?

    • What are your shipping fees? Do you ship outside of the USA?

    • How long will it take to receive my order?

    • What happens if my package is lost or doesn't arrive?

    • Disclaimers

    • How do I care for my jewelry items?

    • How accurate is color in the photos I see?

    • What are you doing to help protect your customers from COVID-19?

    What is this store's return and exchange policy? top

    All sales are final. If an item arrives defective, please contact the store within 5 days of receiving your package. Please make sure to read each item's description thoroughly. It will list all the materials used. There will also be measurements listed in the description and/or a photo with a coin and/or ruler to help show size. If at any time you have concerns about an item you have purchased, please feel free to contact the store.

    How do I pay for my order? Is it secure? top

    The checkout process is powered by PayPal, one of the most trusted online payment solutions on the web. Through PayPal you can pay with a major credit card even if you do not have a PayPal account.

    After placing items in your cart and selecting your shipping method, click on the check out button. On that screen enter your shipping address and click the button next to Credit or Debit card payment by PayPal. Then click order now. It will take you to a PayPal screen that you can either sign in with your PayPal account or click the button that says to pay with a credit/debit card.

    Let me know if you have any questions about the process!

    What if something is wrong with my order? top

    If you have a problem with an order from this store, please contact the store directly through the Contact page.

    What are your shipping fees? Do you ship outside of the USA? top

    I ship anywhere the USPS allows. Make sure to select the correct shipping method at checkout. Please note it is the customer's responsibility to pay any import fees/duties/VAT.

    *due to Covid, USPS is not able to deliver to all International locations. At this time, I only ship International to Canada.

    Shipping fees will be displayed in the cart once you select an option. It is based on the shipping method selected and how many items are purchased. Please make sure your email address is entered correctly. *The post office will be increasing postage fees during the holiday season. My shipping fees may increase due to this. The shopping cart will always show my current shipping/handling fees.

    I offer free delivery for my Wholesale accounts once per month. Please choose the Wholesale Delivery option at check-out. No shipping fee will be added. Only Wholesale accounts may choose this option. Thank you.

    I also offer free pick up at my home in Wasilla for local customers. Choose the Wasilla Pick UP option at checkout. Then email me to set up a day/time to pick up your order.

    How long will it take to receive my order? top

    *Please note that Covid-19 has caused delays for all packages. Some countries do not allow International service either. If you make a purchase and I am unable to ship to your country, I will contact you and refund the purchase amount.

    In stock items will be shipped within 2-5 business days after payment is received. Items are shipped from Alaska, USA. Once shipped, most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service and mail service selected. International shipping delivery times may vary between 2 and 12 weeks. Typically it is around 2-5 weeks, but sometimes packages can take longer to arrive.

    Made to order items may take longer to be ready to ship. I will contact you by email to give an estimated time of when your order will be ready to ship. This will depend on how many items you ordered and current orders already placed.

    What happens if my package is lost or doesn't arrive? top

    Unfortunately, I have no control of the package after it is handed over to the USPS. If you have paid for Priority mail (domestic), it is insured for at least $50 in case the package is lost/damaged. Please contact the store so a claim can be filed. First Class mail is not insured unless you added on insurance at check out. If you added insurance, please contact the store to file a claim. First Class International mail is also not insured. If you need my assistance in helping the USPS to locate your package, please contact the store.

    If you would like to make sure your package is insured for the full amount of your purchase, please select the appropriate insurance amount add-on at checkout.

    International orders, Priority mail is available and does include insurance. If you would like to get a quote to send a purchase with Priority mail, please send me an email through the Contact Form prior to making a purchase. Typically the shipping fee for this service starts around $36. Insurance is for up to $200. Insurance is not available to all locations.

    Disclaimers top

    Some people are allergic to the metals and finishes commonly used in making jewelry. It is the responsibility of the consumer to be aware of any allergies he or she may have to metals (gold, silver, copper, etc.) or the oxidation applied to metals (perma blue, liver of sulfur, and/or eggs) prior to making a purchase. Because there is no way for us to know the medical history of our customers, The Radiant Dragonfly will not be held liable for any allergic reactions that may occur as a result of wearing our jewelry.

    Many of The Radiant Dragonfly designs contain small component parts such as charms and beads, which may present a choking hazard if ingested. As a result, jewelry from The Radiant Dragonfly should always be kept out of the reach of young children or other individuals likely to ingest the jewelry or its component parts. Jewelry should never be worn in the shower, pool or bed, and it should never be placed in the mouth due to risk of choking.

    How do I care for my jewelry items? top

    This depends on the type of wire that was used. 
    1. If craft wire (coated/colored copper wire) was used, do not try to polish the wire. This can result in any coatings/color on the wire to be removed. 
    2. If bare copper wire, brass wire, silver filled wire, sterling silver, or fine silver wire were used, you can gently polish the wire with a cloth made for those specific metals (I use Sunshine cloths--yellow color). Placing the item in an air tight storage bag may help delay tarnishing. 
    3. Do not use any cleaning solutions/paste on your items. Many of these would be too strong for the stones used and can damage them. 
    4. Make sure to keep your items away from anything sharp that can mar/scratch the wire. 
    5. Handle with care. If your jewelry item gets caught on clothing/fabric, please take care in trying to remove it. Do not yank it as this can cause the wire to break or bend out of shape. Do not drop your jewelry item. This can cause the stones/lampwork beads used to be broken/cracked.

    How accurate is color in the photos I see? top

    Please note that actual color may vary due to differences in devices/settings. I cannot control how your device is showing the color. I do, however, make sure that photos on my end accurately represent the color of the item. If you have any questions about the color of an item, please Contact the store.

    What are you doing to help protect your customers from COVID-19? top

    •I wash and sanitize my hands and work space before creating.
    •I wash and sanitize my hands before packaging up orders.
    •If the item itself can be washed, I will do that too. Unfortunately, some of the materials I use cannot be washed.
    •If I cough/sneeze I cover with my arm. And then wash hands before continuing with my creating.

    Any time I go to handle my product or package items up, I am making sure to wash my hands and sanitize the area I am working in.